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How we do it

• An extended team
• Self-serve
• Products and services
  • Strategy and Performance
  • Experian Elements
    • Campaign Elements
    • Data Elements
    • Modelling Elements
    • Touchpoint Elements
  • Design and build
  • Canvasse Digital
  • National Canvasse
  • Canvasse Lifestyle
  • Club Canvasse
  • Data Integrity
  • Models
• Your Input

Touchpoint Elements

A unified contact solution to help you get closer to your customers. Thanks to up-to-the-minute customer portraits to all contact points across an organisation, your colleagues can make the most of any opportunity to engage more successfully with a customer.

• Provides a high-level profile for each customer including demographic information and previous contact history so agents can offer extra relevant products
• Delivers significant uplift in conversion rates
• Encourages better motivation in employees through better access to customer information
• Keeps employees up-to-date with an instant view of all previous contact and their outcomes with customers
• Provides outcomes of all customer calls, allowing for better monitoring and award of incentives
• Can complement any existing CRM deployments without any technical integration
• Easily configurable to support bespoke business processes